Terms of Service

1. The Services

SnapinAI provides software that helps automotive dealerships respond to leads, manage conversations across channels, and merchandise inventory using artificial intelligence. The Services may include hosted software, APIs, integrations, documentation, and related support.

We may modify, suspend, or discontinue any part of the Services at any time. Where reasonably practicable, we will give existing customers advance notice of material changes that adversely affect their use.

2. Eligibility and accounts

You must be at least 18 years old and authorized to bind your organization to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Notify us promptly at admin@snapin.ai of any suspected unauthorized use.

3. Customer data

“Customer Data” means data you or your end users submit to the Services, including CRM records, inventory feeds, conversation transcripts, and any data we receive from systems you connect.

You retain all rights in Customer Data. You grant SnapinAI a worldwide, non-exclusive license to host, copy, transmit, and display Customer Data solely as necessary to provide and improve the Services for you, to maintain security, and to comply with law. We will not sell Customer Data.

You represent that you have all rights and consents needed to provide Customer Data to us and to authorize the processing described in these Terms and our Privacy Policy.

4. Acceptable use

You agree not to, and not to permit any third party to:

• use the Services to violate any law, regulation, or third-party right;
• send unsolicited marketing or messages in violation of TCPA, CAN-SPAM, CASL, or similar laws;
• upload malicious code, attempt to probe or breach the Services, or interfere with their operation;
• reverse engineer, decompile, or attempt to derive the source code of the Services, except where this restriction is prohibited by law;
• use the Services to build a competing product or to train a machine learning model that competes with SnapinAI;
• misrepresent the origin of any AI-generated message or impersonate another person.

5. AI output

The Services use large language models and other AI systems to generate responses, summaries, and suggested actions (“Output”). Output may be inaccurate, incomplete, or unsuitable for your use case. You are responsible for reviewing Output before relying on it, especially in customer-facing communications and pricing decisions.

Output is not legal, financial, or professional advice. SnapinAI does not guarantee that Output will be free of errors, bias, or material that may resemble third-party content.

6. Third-party services

The Services may interoperate with third-party platforms such as CRMs, inventory feeds, and messaging providers. Your use of any third-party service is governed by that provider’s terms, and SnapinAI is not responsible for the availability, accuracy, or practices of third parties.

7. Fees

Fees, if any, are described in an order form or other written agreement between you and SnapinAI. Unless that agreement says otherwise, fees are non-refundable, exclusive of taxes, and due within 30 days of invoice. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

8. Intellectual property

The Services, including all software, models, designs, and documentation, are owned by SnapinAI or its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Services during your subscription term.

You may provide feedback or suggestions about the Services. You grant SnapinAI a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

9. Confidentiality

Each party may receive non-public information of the other party (“Confidential Information”). Each party will use the other’s Confidential Information only to perform under these Terms and will protect it using at least a reasonable standard of care. Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, was already known without restriction, or is independently developed.

10. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory. SnapinAI disclaims all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that Output will meet your requirements.

11. Limitation of liability

To the fullest extent permitted by law, SnapinAI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with the Services. Our aggregate liability arising out of or related to these Terms will not exceed the amounts paid by you to SnapinAI for the Services in the twelve months preceding the event giving rise to the claim, or one hundred dollars (US$100) if no fees have been paid.

12. Indemnification

You will defend, indemnify, and hold harmless SnapinAI and its affiliates from any third-party claim arising out of (a) your Customer Data, (b) your use of the Services in violation of these Terms or applicable law, or (c) communications you send through the Services.

13. Termination

Either party may terminate these Terms at any time if there is no active order form between us. We may suspend or terminate your access immediately if you breach these Terms or if we reasonably believe your use poses a security or legal risk. Sections that by their nature should survive termination will survive, including those relating to Customer Data ownership, intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification.

14. Governing law and disputes

These Terms are governed by the laws of the State of Washington, without regard to its conflict of laws rules. The state and federal courts located in King County, Washington will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and you consent to personal jurisdiction in those courts.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or through the Services) before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms? Reach us at admin@snapin.ai.